T&C's
Terms & Conditions
(The boring... but important stuff!)
GUARANTEE
Highland Electrical guarantees all work for a period of 12 months from completion, provided that the work is not altered or interfered with in any way (including third party repairs). Materials and components are subject to manufacturer's warranty.
DISRUPTION
Power may be shut off as the work is carried out and a temporary supply fitted. Flooring may be lifted to provide access. In order to run new cables the contractor may need to open channels in the ceilings and walls, we will fill these channels to a bonding coat only if stated in the quote.
The above may not apply to every project and your electrician will advise you on the day.
DAMAGE
Highland Electrical will take every care to avoid damage during the execution of works, however, dependent on the age of the property and the type of work contracted it is possible that some slight damage may be inevitable, i.e. cracking or breaking of dried floorboards, cracks to plaster near channelling, carpets not refitting tightly. We cannot be held responsible for repairs to such damage.
PAYMENT
Highland Electrical, will require in some instances full payment in advance for new customers, prior to booking works into their schedule of works.
Unless otherwise agreed, no other payment will be required until the works have been completed. Upon completion, the balance of the monies owed will become due.
Projects over £500 will require 50% deposit payment to secure a starting date for the job. we advice this deposit to be paid by credit card as the client’s money is protected under Section 75 of The Consumer Credit Act for up to £30.000. This protection applies to any stage payments, for the same project, even if they are not taken by a credit card. Should the client decide not to use a credit card to pay a deposit over £500 they accept that the deposit won’t be protected under the above Act.
All payments must be cleared within 7 calendar days from invoice date or date on invoice and satisfactory completion, unless agreed otherwise. In the case of stage payments, no further works will take place until payments are cleared.
Highland Electrical accept most methods of payment including BACS, cash, Cards and on site debit & credit card payments via a card machine. BACS being our preferred method, Unfortunately we are unable to except cheque.
All materials including fittings, cables and other components remain the property of Highland Electrical until full and final payment is made.
WORKING PRACTICES
1. Additional works (that is, those not specifically noted in this quotation) will be subject to charges at our normal rate of £60 per hour.
2. All fittings remain the property of Highland Electrical until full and final payment is received.
3. All fittings and components provided as white plastic conforming to the relevant British standards (unless otherwise stated).
4. Where making good is necessary, Highland Electrical will make good with filler only. A professional decorator/plasterer maybe required in some instances.
5. Highland Electrical will provide materials and labour unless otherwise stated.
6. Highland Electrical will have access to the property on the days agreed. The job duration quoted assumes vacant access and the absence of delays or disruptions by other trades. Any delays due to disruption or impeded access may result in additional charges.
7. Highland Electrical will not be responsible for waste removal.
8. Occupants will need to ensure that the floor spaces of all rooms are clear. Any delays due to unclear spaces will result in additional charges.
9. Certificates, where required, will be forwarded on receipt of full payment.
10. Parking permits are to be provided where required, otherwise parking costs will be added to the final invoice.
Errors and omissions excepted.
COMPLAINTS POLICY
Highland Electrical always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complain